Privacy Policy

Introduction

At Bianchi's Salon ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon locations in Birmingham, Royal Oak, Troy, and Clinton Township, Michigan, or interact with our website and services.

By using our services or accessing our website, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Booking appointments online or in person
• Creating a client account with our booking system
• Signing up for our newsletter or promotional communications
• Contacting us via phone, email, or our website contact form
• Participating in surveys, promotions, or contests
• Applying for employment opportunities

This information may include:

• Name, email address, phone number, and mailing address
• Appointment history and service preferences
• Payment information (processed securely through third-party providers)
• Hair and beauty preferences, allergies, or sensitivities
• Photos for consultation purposes (with your consent)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms used to find us
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide personalized salon services based on your preferences
• Process payments and send transaction confirmations
• Send appointment reminders via email or text message
• Communicate about promotions, new services, and salon updates (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website, services, and client experience
• Comply with legal obligations and protect our rights
• Analyze trends and gather demographic information for internal use

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze website traffic and performance
• Deliver relevant advertisements (if applicable)

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertising

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Third-Party Services

We work with trusted third-party service providers to operate our business, including:

• Booking Systems: To manage appointments and client records
• Payment Processors: To securely process credit card transactions
• Email Marketing: To send newsletters and promotional communications
• Analytics Providers: To analyze website usage and improve performance
• Social Media Platforms: For marketing and engagement purposes

These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies when using their services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure storage of client records and information
• Limited access to personal information by authorized staff only
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client records and appointment history may be retained to provide you with continued personalized service and to comply with legal and regulatory requirements.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information. For minors between 13 and 18, we recommend parental consent before booking services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: